If you use the Site without registering (for example, just to read about our services), we will not collect, store or process any of your personal data.
In order to register to use this Site as a tenant to create a MyRentalCV, as a property professional or as an employer, we will require you to supply certain personal data as well as (where applicable), consent to a credit check being carried out on you.
If you are a guarantor for a tenant using our services, we will also require you to supply personal data and (where applicable) consent to a credit check being carried out on you.
If a prospective landlord requires an additional credit search to be carried out (for example, because a long period of time has passed since we carried out a credit search for your MyRentalCV), we will obtain your explicit consent before undertaking such additional credit search. In such circumstances, we will also require to obtain your explicit consent for the credit check to be recorded as having been carried out in your name and not the landlord’s.
You may provide us with information by filling in our forms, or by contacting us by telephone, e-mail or post. This information may include your full name, address, email address, telephone number, date of birth, employment and salary information, address history and other information you choose to provide (for example a profile picture, or personal (identification) documents).
If you visit our Site, we automatically gather information about you, such as your IP address, internet browser version and how you use the Site.
Other parties may only provide your personal data to us after you gave them your consent. We will always ask your consent if we are requesting personal data from third parties (for example in relation to a credit check).
Where you are acting as a guarantor for a tenant who uses our MyRentalCV services, your information may be provided to us by the tenant.
We will use your personal data to provide the services you have requested (for example, to run a reference check). Our lawful basis for this processing of your personal data is either our legitimate interest in responding to your correspondence, or, where such communications relate to your account, the fulfilment of our contract with you.
We will use your personal data to manage the provision of our services including maintaining our records and databases and for administration, accounting, marketing and archival purposes. Our lawful basis for this processing of your personal data is our legitimate interests.
We may use your personal data to provide you, or to permit selected third parties, including Movinghub Limited (company number 11634183 with registered office at Suite 2020, Letraset Building, Wotton Road, Ashford, Kent TN23 6LN) and One Utility Bill Limited (company number Company Number 9534085 with registered office at First Floor, 5 Media Exchange, Coquet Street, Newcastle Upon Tyne, England, NE1 2QB) to provide you, with information about goods or services that we think will interest you. Our lawful basis for this processing is consent, or where appropriate our legitimate interest in advertising products that we believe may be of interest to you. You can opt out of receiving these communications from us by clicking on the "unsubscribe link" in any email, or by e-mailing us at email@example.com
We may use your personal data to carry out statistical analysis, to monitor and evaluate Site usage and to help us improve our Site and services. Our lawful basis for this processing of your personal data is our legitimate interests.
We may also process your personal data where necessary for the establishment, exercise or defence of any legal claims against us, whether in court proceedings or in an administrative or out-of-court procedure. The lawful basis for this processing is our legitimate interests, specifically the protection and assertion of our legal rights, your legal rights and the legal rights of all others involved.
The personal data gathered from you will not be stored at or transferred to a storage location outside the United Kingdom and/or European Economic Area.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Transmission of information via the internet is not always completely secure. We do our best to keep your personal data secure, but we cannot guarantee the security of your personal data transmitted to our Site, any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.
We will store your personal data for as long needed for the purposes which it was originally requested and as long as we need to in order to comply with our legal obligations. This “retention period” is different for all our services. After this period the personal data will be deleted from our systems. As explained in the "Your rights" section below, you may contact us at any time to delete your personal data. In addition, detailed information about our retention periods can be requested at firstname.lastname@example.org
If we reasonably believe that we are required by law to disclose your personal data to a third party, whether in compliance with any applicable law or regulation or by court order or in connection with legal proceedings, we may do so.
Apart from this, we will not disclose or sell your personal data to any third party without your permission. For tenants, this means that we will share your personal data with third parties where you have provided us consent to do so; for example, letting agents and landlords from whom you have rented properties, and employers, in order to gather information for your MyRentalCV.
We will not transfer your data outside the United Kingdom.
We may use aggregate anonymised data and share it with third parties. We take your privacy seriously and never use any data in our analysis or marketing materials that can identify any individual user.
We will not share your personal data with advertisers. However, some of the adverts you may see will be served from locations other than our own server, for example Google Adsense ads.
You have the following rights in relation to our processing of your personal data. In order to process any of the requests listed below, we may need to verify your identity for your security. In such cases your response will be necessary for you to exercise this right.
You can contact us to request a copy of the personal data we hold about you, as well as why we process that personal data, who has access to it, and where we got it.
If the personal data we hold about you is out of date, incomplete or incorrect, please let us know and we will ensure that it is updated.
In some circumstances if you no longer wish us to process your personal data, you can request that we erase it. When we receive your request, we will confirm whether the personal data has been deleted, or tell you the reason why it cannot be deleted. Unfortunately if you choose to have certain account or contact data erased then you will no longer be able to use our Site or services.
You have the right to request that we stop processing your personal data. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have lawful grounds to continue, for example if the personal data is required to allow us to provide you access to our Site and/or services. If personal data is no longer processed, we may continue to hold your personal data to comply with your other rights.
You have the right to request that we transfer your personal data to another data controller. Once we have received your request, we will comply where it is feasible to do so.
You can make a complaint to us by contacting us via email@example.com
, or to the data protection supervisory authority – in the UK, this is the Information Commissioner's Office and contact details can be found at https://ico.org.uk/
If you have given us your consent to use your personal data, you can withdraw your consent at any time. This will not affect the lawfulness of our use of your personal data before you withdrew your consent.
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your personal data or by clicking on the "unsubscribe link" in any email. You can also exercise the right at any time by contacting us at firstname.lastname@example.org
In general, cookies are used to retain user preferences and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better.
However, you may prefer to disable cookies on the Site. If you do not want to accept cookies, you can change your browser settings accordingly. If you do this, please be aware that you may lose some of the functionality of the Site. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/
, by telephone at 0131 608 0055
or by post at 14 Albany Street, Edinburgh, EH1 3QB.
We hope that we will be able to answer any questions or concerns that you have.