Privacy Policy


We are committed to protecting the privacy of our users. We will endeavour to ensure that the information you provide us with is kept private and confidential and is only used to provide the services you request. By using this website (the “Site”) and/or our services, you confirm that you accept this Privacy Policy and consent to our using your personal data as set out in this Privacy Policy.

This website is being managed by Lettingweb Ltd which is also the data controller for the UK data protection law and GDPR. Our privacy department can be contacted at, 0131 297 0210 or 26 Dublin Street, EH3 6NN, Edinburgh.

Information we collect

If you use the Site without registering; for example, just to read about our services, we will not collect, store or process any personal data of yours.

In order to register to use this website as a tenant creating a myrentalcv, as a property professional or as an employer, we will require you to supply personal informationand consent to a credit check being carried out on you. In addition, if you are a guarantor for a tenant using our services, we will also require you to supply personal information and consent to a credit check being carried out on you. However, if a prospective landlord requires an additional credit search to be carried out (for example, because a long time has passed since we carried out a credit search for your myrentalcv), we will obtain your explicit consent before doing so. In such circumstances, we will also require that, and obtain your explicit consent for, the credit check to be recorded as having been carried out in your name and not the landlord’s.

  • Information you provide to us.
    You provide us with information by filling in our forms, or by contacting us by telephone or e-mail. This information may include your name, address, email address, telephone number and other information you choose to provide (for example a profile picture, or personal (identification) documents).

  • Information we gather about you.
    If you are visiting our website we automatically gather information about you, such as your IP address and how you use the website.

  • Information we collect from elsewhere.
    Other parties may only provide your personal information to us after you gave them your consent. We will always ask your consent if we are requesting personal information from third parties (for example a credit check).

The way we use your personal information

  • To provide you services.
    We use your personal information to provide the services you requested.

  • For marketing and advertising.
    We use your personal information to provide you, or to permit selected third parties to provide you, with information about goods or services that we think will interest you. We may use your personal information to provide you with information that we think that might be interesting for you. You’ll provide your consent I case we share your information with third parties. We asked your consent when you are receiving offers from a mailing list. The mailing list contains an unsubscribe link. You are always able to change or request information about our mailing lists be e-mailing us on .

  • To improve our services.
    We contact you to keep you updated about our services. We may contact you to help us improve our websites and services.

Legal basis for processing

  • Consent.
    We received your consent to use your personal information when you created your account, when you subscribed for the mailing list or when you agreed to enter your information as requested (by phone or e-mail). You can always withdraw this consent by using an unsubscribe link (in case of a mailing) or by changing your account and marketing settings (if applicable). Your consent can always be withdrawn by sending an e-mail to the GDPR officer (

  • Legitimate interests.
    It is in our legitimate interests to utilise your personal information to manage our website, to provide and promote our services (for example, when we customise your experience or use your information for analytics purposes), and to protect our business.

  • Legal obligations.
    We need to process your personal information to comply with the law


This Site uses cookies to distinguish you from other users of the Site. This helps us to provide you with an enhanced user experience when you browse the Site and improve the Sites functionality. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy. If you do not consent to our using cookies, you can set your browser preferences to block them, but this will affect your use of the Site.

Storing your personal information

The data gathered from you may be transferred to, and stored at, a storage location outside the European Economic Area (“EEA”). By providing your personal information, you agree to this transfer and storage. We will do everything we can to ensure your personal information is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Transmission of information via the internet is not always completely secure. We do our best to keep your personal information secure, but we can not guarantee the security transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We store the personal information for as long needed for the purposes which it was originally requested. This “retention period” is different for all our services. After this period the data will be deleted from our systems. Detailed information about the retention periods can be requested at .


For registered users and members, if we reasonably believe that we are required by law to disclose your personal information to a third party, whether in compliance with any applicable law or regulation or by court order or in connection with legal proceedings, we may do so.

Apart from this, we will not disclose or sell your personal information to any third party without your permission. We will not transfer your data outside the European Union except to safe-harbor-certified third parties; this means that the entities to which we send it are certified as having equivalent privacy protection policies as apply within the European Union.

We may use aggregate anonymised data and share it with third parties.

We will use your personal information to provide our services, and except as mentioned above, will only share it within our organisation and among our employees. We will not share your personal information with advertisers. However, some of the adverts you may see will be served from locations other than our own server, for example Google Adsense ads.

Purpose and Duration

We will use your personal data to:

  • to provide our services to you and to manage our provision of those services. For tenants, this means that we will share your data with third parties where you have consented to our doing so; for example, letting agents and landlords from whom you have rented properties, and employers, in order to gather information for your myrentalcv.
  • to send information to you about our services
  • to send messages to you from other users. However, your email address will not be visible to other users; we will route their messages to your address.
  • to maintain our records and databases;
  • to carry out statistical analysis;
  • to monitor and evaluate website use; and
  • for administration, accounting, marketing and archival purposes.

We will hold your personal information for as long as you wish us to do so, and as long we need to in order to comply with our legal obligations. You may request for your personal information to be deleted at any time by emailing Deleted content may persist in backup copies for up to one year, but will not be available to third parties.

Your Rights

Your right is to request us to not use your personal information for marketing purposes. Use this right by using the unsubscribe link in our marketing e-mails.

The new GDPR law gives you the right to access the personal information that we store. We are also required to send the data in machine or human readable format upon request. Furthermore, if we don’t need your personal details to perform your requested services, you have the “right to be forgotten”. This means that you can request us to delete your personal details. Requests need to be sent to the data officer at

Links to other websites

Our websites, services and documents contain external links to other websites. This privacy policy does not apply to these other websites. Please read the privacy policy of our partners to see how the other websites process your personal information. We cannot accept liability for the content of any other websites.


For any questions about the UK protection law, our privacy policy and how we store your personal information, please contact us at, 0131 297 0210 or 26 Dublin Street, EH3 6NN Edinburgh.

We hope that we will be able to answer any questions or concerns that you have. You have the right at any time to raise your concern with the Information Commissioner’s Office at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF